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Minted, LLC ("Minted") provides service to you subject to the following terms of service, which may be updated by us from time to time without specific notice to you. These Terms of Service apply to all users of the Website, including users who contribute information, ideas, and other materials or services on the Website. Please read these Terms of Service carefully.
By using and/or visiting the Minted.com website or any other websites or pages owned or controlled by Minted (collectively the "Website"), you consent to both these Terms of Service and our Privacy Policy, which is incorporated by reference. Minted cannot and will not be liable for any loss or damage arising from your failure to comply with any provision of these Terms of Service.
These Terms of Service contain an arbitration and class action waiver provision in the Dispute Resolution section below that impacts your rights under these Terms of Service and with respect to any disputes between you and Minted or our affiliates.
The following Rules of Conduct apply to your use of the Website and our other services, and to any User Submissions. You agree not to collect or use any personally identifiable information ("Personal Information"), including without limitation account names, email addresses, or other User Submissions (as defined below), from the Website, nor use the communication systems provided by the Website for any commercial solicitation purposes, including without limitation to solicit, for commercial purposes, any users of the Website. In addition, when using our Website or other services, you may not:
Minted respects the intellectual property of others, and we ask our users to do the same. Thus, in your use of and interactions with Minted and the Website, including if you access Minted services via a Third Party Platform (defined below), you may not post any User Submission or product design (“Design”) that contains copyrighted material belonging to others, or any material that infringes another intellectual property right of others, without obtaining their prior written consent. Minted reserves the right, in its discretion, to remove any User Submission or reject any Design if we believe it may infringe any right of a third party, and/or to terminate the account of any user that we reasonably believe may be infringing our or any third party’s rights.
If you believe that any User Submission or Design infringes your copyright or other intellectual property right, then you may send to us a written communication that includes the following (please consult your legal counsel or see Section 512(c)(3) of the US Copyright Act to confirm these requirements with respect to copyright claims):
1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
2. Identification of any copyrighted work claimed to have been infringed.
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity, and information reasonably sufficient to permit us to locate the material (including URLs to access the material).
4. Information reasonably sufficient to permit us to contact you about your complaint, such as an address, telephone number, and, if available, an email address.
5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or applicable law.
6. A statement, sworn under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Such written notice should be sent to our designated agent as follows:
Intellectual Property Complaints
Minted
747 Front Street, Suite 200
San Francisco, CA 94111
Phone: 415-399-1100
Fax: 415-399-1717
Email: infringement@minted.com
Please also note that, under Section 512(f) of the US Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.
All content on the Website, including without limitation, the text, code, fonts, graphics, User Submission, designs and photos created by and for Minted, interactive features ("Content") and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to Minted, subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. Content on the Website is provided to you “AS IS” for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any purpose whatsoever without the prior written consent of Minted or as expressly provided herein. Minted reserves all rights not expressly granted in and to the Website and the Content contained therein.
The Minted Website is © 2008-, Minted, LLC – All Rights Reserved. No portion of the Website may be copied, reproduced, transmitted, derived, or otherwise used for any purpose without the prior written permission of Minted. You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein, including any use, copying, or distribution of User Submissions of third parties obtained through the Website for any commercial purposes. If you download or print a copy of any portion of the Content for personal use, then you must maintain all applicable copyright and other proprietary notices. You agree not to circumvent, disable or otherwise interfere with any security related features of the Website, or with any features that prevent or restrict use or copying of any Content.
All of the Minted trademarks are owned by Minted and may not be used for any purpose without the prior written permission of Minted. All other trademarks are owned by third parties, and may not be used for any purpose without the prior written permission of such parties.
Without limiting the generality of the foregoing, portions of the Website and our products are covered by U.S. Patents D687486, D700191, D725186, D767021, D766361, D788218, D788219, 9,292,175, 9,310,968, 9,747,634, 9,779,448, 9,844,975, 9,925,824, 10,007,943, and pending U.S. patent applications.
Minted reserves the right to modify or discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice to you at any time. Minted shall not be liable to you or to any third party for any modification, suspension or discontinuance of any part of our Website. This includes, but is not limited to, discontinuance of products and modification of prices.
This Website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. The information on the Website does not constitute a binding offer to sell products described on the Website. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. In the event a product is listed at an incorrect price or a promotion is incorrectly applied, we have the right to refuse or cancel orders placed, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.
Minted may, in our sole discretion and without prior notice, immediately terminate your Minted account and access to the Website and any other Minted services. Cause for such termination shall include, but not be limited to: (a) breach or violation of any of these Terms of Service, and/or other incorporated agreements or guidelines; (b) request by any law enforcement or government agency; (c) request of the account owner or its authorized agent; (d) extended period of inactivity; (e) engagement by you in fraudulent or illegal activities; and/or (f) nonpayment of any fees owed by you in connection with the Website or any other Minted product. Termination of your Minted account will include: (a) removal of access to all pages within the Website; (b) deletion of your password and all related information, files and materials, including User Submissions or Designs associated with or inside your account (or any part thereof); and (c) barring of further use of the Website. Further, you agree that Minted shall not be liable to you or any third party for any termination of your account, any associated email address, or access to the Website.
EXCEPT AS EXPRESSLY PROVIDED IN THE WARRANTY FOR ANY PURCHASED PRODUCTS, YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW: (A) YOU AGREE THAT YOUR USE OF THE WEBSITE SHALL BE AT YOUR SOLE RISK, (B) MINTED PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND (C) MINTED, AND ANY PARENT, SUBSIDIARY, AFFILIATE, DIRECTOR, OFFICER, EMPLOYEE, LICENSOR, DISTRIBUTOR, SUPPLIER, AGENT, RESELLER, OWNER, OR OPERATOR OF MINTED, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITE AND YOUR USE OF IT.
MINTED MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITE’S CONTENT OR THE CONTENT OF ANY SITES LINKED TO THIS SITE AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE.
MINTED DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY WEBSITE OR OTHER PROMOTION, AND MINTED WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM MINTED OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE.
IN NO EVENT SHALL MINTED, OR ANY PARENT, SUBSIDIARY, AFFILIATE, DIRECTOR, OFFICER, EMPLOYEE, LICENSOR, DISTRIBUTOR, SUPPLIER, AGENT, RESELLER, OWNER, OR OPERATOR OF MINTED, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT ON OUR WEBSITE OR IN ANY OF OUR PRODUCTS, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE OR VIA USE OF ANY OF OUR PRODUCTS.
THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. YOU SPECIFICALLY ACKNOWLEDGE THAT MINTED SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
The Website is controlled and offered by Minted from its facilities in the United States of America. Minted makes no representations that the Website is appropriate or available for use in other locations. Those who access or use the Website from other jurisdictions do so at their own volition and are responsible for compliance with local law.
The Website may contain links to third party websites that are not owned or controlled by Minted. Minted has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. By using the Website, you specifically release Minted from any and all liability arising from your use of any third-party website.
You agree to defend, indemnify and hold harmless Minted, and any parent, subsidiary, affiliate, director, officer, employee, licensor, distributor, supplier, agent, reseller, owner, or operator of Minted, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Website; (ii) your violation of any of these Terms of Service; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that one of your User Submissions or Designs caused damage to a third party. This defense and indemnification obligation will survive these Terms of Service and your use of the Website.
You affirm that (i) you are either 18 years of age or older, an emancipated minor, or possess legal parental or guardian consent to enter into this agreement, (ii) that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Service, and (iii) you understand and will comply with all of these Terms of Service.
Minted is not intended for children under 13. If you are under 13 years of age, then please do not use the Minted Website.
These Terms of Service, and any rights and licenses granted hereunder, may not be assigned, transferred, delegated, and sublicensed by you, but may be assigned, transferred, delegated, and sublicensed by Minted without restriction.
These Terms of Service are agreed in accord with the law of California, within the United States. You agree that any dispute related to our Website or other services must be brought in accordance with the dispute resolution procedures set forth below under the heading “Dispute Resolution”. If any provision of these Terms of Service is deemed invalid, void or for any reason unenforceable, such term will be severed and will not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect. No waiver of any term of this these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and Minted’s failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision. Minted reserves the right to amend these Terms of Service at any time in its sole discretion and without prior notice, which shall take effect upon posting to the Website. It is your responsibility to review these Terms of Service for any changes. Your use of the Website following any amendment of these Terms of Service will signify your assent to and acceptance of its revised terms. You agree that any cause of action arising out of or related to the Website must commence within one (1) year after the cause of action accrues; otherwise, such cause of action shall be permanently barred.
Please report any violations of the Terms of Service, including objectionable User Submissions or behavior, to info@minted.com. Please state the reasons for your concern and provide a copy or a link to the User Content, Design or, if appropriate, the behavior in question. Upon receiving such a report of a possible violation, Minted in its sole discretion may investigate the matter and take such action as Minted determines to be appropriate.
These Terms of Service last updated July 28, 2016.
We provide best-in-class online tools for you to design, personalize and review your order before submission. We also offer proofing services for certain of our products whereby a professional designer may adjust the design for layout, sizing and spacing. Each order with proofing servics is rendered as a digital proof for approval before any printing begins.
Because of the personalized nature of our products, we are unable to accept returns. So we encourage you to take great care to ensure the accuracy of each order before printing.
When proofing services are provided, we provide only one proof to allow for any changes unless otherwise stated in accordance with the applicable service. We ask that you carefully review your proof, as additional proofs and design work will incur a fee.
Minted offers optional services such as personalized design services, art styling services, hand-addressing and calligraphy for your envelopes. Optional services may be negotiated specifically for your order, based on the quantities and specifications you choose and must be mutually agreed to by Minted. Such services may be outsourced to contractors of Minted, and will be subject to additional and separate terms and conditions from those contained in these Terms of Service, including but not limited to Minted’s Cancellation Policy.
Minted’s Commissioned Art service enables customers to commision Minted artists to create original art. Minted customers will have the opportunity to request a completely new and unique piece or use an existing piece of art as a starting point. These physical pieces will be shipped directly from the artist to the customer.
Minted Commissioned Art permits you to engage in a direct relationship with Minted artists.
Here are the terms that govern that relationship:
Minted Commissioned Art acts as a venue to allow customers who comply with these Terms of Service to commission and purchase original art within a framework provided by Minted. Minted is not directly involved in the transactions between artists and customers. As a result, Minted has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the statements made by artists or customers, or the ability of artists to create the commissioned art. Minted does not pre-screen content or information provided by artists or customers. Minted cannot ensure that an artist or customer will actually complete a transaction.
Consequently, the sale of art on Minted Commissioned Art is directly between the artists and the customer and at no point will Minted take possession or have any ownership rights to the artwork produced.
Because Minted Commissioned Art is merely facilitating a transaction between the artist and a customer, Minted will not be able to resolve disputes between the artist and a customer except to the extent set forth in these Terms of Service.
You agree that Minted Commissioned Art is a venue and as such is not responsible or liable for any content, for example, artist profile information, listing information, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted, transmitted or otherwise communicated by artists, customers, or outside parties on through Minted Commissioned Art. You use the Minted Commissioned Art service at your own risk.
It is very important to Minted that our marketplace is trusted, fair, and safe for our customers.
Because Minted Commissioned Art is merely facilitating a transaction between the artist and customer, Minted will not be able to resolve disputes except to the extent set forth in these Terms of Service.
The artist retains full copyright for the artwork produced for Minted Commissioned Art projects. However, because the artist has created the unique artwork for the exclusive use of the customer, the artist may not distribute, reproduce or otherwise profit from the artwork without the customer’s express, written permission, or as agreed upon prior to the acceptance of the commission.
Minted does not take any ownership or license of your commissioned artwork under this program. The customer may not distribute, reproduce, or otherwise profit from the artwork, beyond the resale of the original artwork. The customer may not edit, alter, or trace the artwork without the artist’s express, written permission, or as agreed upon prior to the acceptance of the commission.
Because Minted is merely facilitating the transaction between the artist and the customer and will not take any ownership or license to the commissioned artwork, Minted will be unable to enforce these provisions. Consequently, any dispute between the artist and a customer regarding the intellectual property of the commissioned artwork must be resolved exclusively between the artist and the customer.
Minted respects the intellectual property of others, and we ask our users to do the same. Thus, you must not request any art commission that contains copyrighted material belonging to others, or any material that infringes the intellectual property right of others, without obtaining the holder’s prior written consent. Minted reserves the right, in its discretion, to cancel any art commission if we believe it may infringe any right of a third party, and/or to terminate the account of any user that we reasonably believe may be infringing our or any third party’s rights.
Once an art commission proposal is accepted in Minted Commissioned Art, the customer’s initial payment is non-refundable without the artist’s consent other than in Minted’s sole discretion in the event of a breach of these Terms of Service by the artists or if the artists and the customer mutually agree to terminate the art commission.
The customer has the right to cancel a commission due to poor communication, rude/inappropriate behavior, an inability to effectively communicate in the English language, or a breach by the artist of these Terms of Service.
During the course of an art commission the artist and/or the customer may initiate a change in the terms of the commission (including number of iterations, medium, size or other change in scope) that the artist and the customer mutually agree will result in a change in the value of the art commission.
Once the customer’s final payment has been made following the customer’s approval of the photograph of the finished art commission, the customer acknowledges and agrees that the payment will be non-refundable other than (i) in Minted’s sole discretion in the event of a breach of these Terms of Service by the artist, (ii) if the art commission arrives damaged, (iii) if the artist fail to ship the art commission within seven days of the customer making the final payment without the customer’s prior approval, or (iv) upon the mutual agreement of the artist and the customer. If you wish to initiate a refund in connection with any of clauses (i) and (iii) above please contact Minted at https://help2.minted.com/s/. Otherwise, please contact your artist to initiate a refund.
In order to complete an art commission you will be required to communicate directly with your artist through the messaging features available through the Minted Commissioned Art service. The messaging features will permit you to discuss the terms of an art commission privately with an artist, provided that any correspondence will be available to Minted for internal purposes including to review in connection with customer service requests and other matters relating to the art commission.
You may not use Minted’s communications features for any of the following activities:
Customers can leave a review within 90 days after their approval of an art commission. Minted reserves the right to delete any review from a customer which violates these Terms of Service.
Minted reserves the right to remove any customer reviews that are determined, in Minted’s sole discretion, to be offensive, abusive, or otherwise in bad faith or in violation of these Terms of Service. Artists have the opportunity to publicly respond to all reviews of their work on Minted Commission Art.
Manipulation of reviews is strictly prohibited on Minted Commissioned Art. Minted considers review manipulation to be any actions taken by an artist to cause the creation of a positive review whether by creating additional user accounts or causing your friends, family or other acquaintances to provide positive reviews. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the customer. Minted reserves the right to remove any review which it suspects has been posted as a result of such manipulation.
If Minted determines that there is a pattern of manipulation or abuse by either customer or artist, we reserve the right to revoke access to the Minted Commissioned Art service.
We may consider the artist’s and/or customer’s history with Minted as well as the applicable specific circumstances in applying our policies and these Terms of Service. We may choose to waive policies or terms where we believe doing so benefits both artists and customers.
Minted’s Third-Party Marketplace program enables customers to purchase original art and related items directly from our artists, who we refer to as “sellers” in this Third-Party Marketplace section. The Third-Party Marketplace program includes both items purchased from the Third-Party Marketplace portion of the Website, regardless of category, and items offered directly by third party sellers and listed in the other section of the Website, such as Wedding Marketplace items (together “Third-Party Marketplace items”). These pieces will be shipped directly from the seller to you.
Like Minted Commissioned Art, Minted Third-Party Marketplace acts as a venue to allow customers who comply with these Terms of Service to purchase original art within a framework provided by Minted. Minted is not directly involved in the transactions between sellers and customers, and does not act as a distributor of the Third-Party Marketplace items. As a result, Minted does not control the quality, safety, morality or legality of any aspect of the items listed, or the truth or accuracy of the statements made by sellers or customers. Minted does not pre-screen content or information provided by sellers.
Consequently, the sale of Third-Party Marketplace items is directly between the seller and you, and at no point does Minted take possession or have any ownership rights to the items produced.
By purchasing a Third-Party Marketplace item, you agree that you have:
Because Minted is merely facilitating a transaction between you and the seller with respect to Third-Party Marketplace items, Minted is not responsible for resolving disputes between you and the seller (our policies regarding returns are addressed below under Returns, Refunds, and Customer Service).
You agree that Minted is merely providing a marketplace for Third-Party Marketplace items, and as such is not responsible or liable for any content, for example, seller profile information, listing information, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted, transmitted or otherwise communicated by sellers or outside parties regarding Third-Party Marketplace items.
In particular, you understand that Minted does not manufacture, store, or inspect any of the Third-Party Marketplace items sold by sellers through our Website. We provide the venue; the Third-Party Marketplace items are produced, listed, and sold directly by independent sellers, so Minted cannot and does not make any warranties about the quality, safety, authenticity, or legality of these items. Any legal claim related to a Third-Party Marketplace item you purchase must be brought directly against the seller of the item. You release Minted from any claims related to Third-Party Marketplace items sold through our Website, including for defective items, misrepresentations by sellers, or items that cause physical injury (like product liability claims).
Minted does not own or license your Third-Party Marketplace item. The seller retains full copyright for Third-Party Marketplace items. For this reason, you may not distribute, reproduce, or otherwise profit from the artwork, beyond the resale of the original artwork. You may not edit, alter, or trace the artwork without the seller’s express, written permission.
Because Minted is merely facilitating the transaction between the seller and you, and will not own or license the commissioned artwork, Minted is not responsible for enforcing these provisions. Consequently, any dispute between the seller and you regarding the intellectual property of the commissioned artwork should be resolved between the seller and you.
Returns of Third-Party Marketplace items other than Wedding Marketplace items. These Third-Party Marketplace items can be returned for any reason within 30 days of receipt. All items (including art) must be returned in their original packaging, along with any certificates or paperwork that may have been included, in the same condition in which they arrived. Third-Party Marketplace items are perfect for holiday gifting, so orders for these items placed in November and December will be eligible for return until 30 days after receipt or January 31st of the following year, whichever is later.
Refunds for Wedding Marketplace items. Wedding Marketplace items are not returnable, and in most cases cannot be refunded because they are frequently customizable or single use items. You can, however, request a refund for the following reasons, and Minted will determine your eligibility for the refund in its reasonable discretion: (i) you want to cancel an order that has not yet shipped (we can only refund you in this instance if the seller confirms they have not begun making or packaging your shipment); (ii) the order is delayed past the arrival date shown when you purchased, and you can no longer use or or no longer need the item; (iii) the package is lost (we consider packages lost if they have been in transit for 10+ days); (iv) the item is not as described in product detail description / imagery (in this instance, please provide images of what you received and our Support team will review); or (v) the item arrives damaged (in this instance, please provide photos of what you received as confirmation). If you have already received the item for which you are requesting a refund, there is no need to return it.
Customer Service. In the case of damaged items and lost or late shipments, please contact our Support team at dfa@minted.com. They will help facilitate solutions, including replacements or returns/refunds, as appropriate and needed. To request a refund for a Wedding Marketplace item, please reach out to dfa@minted.com with your order number, the reason you're requesting a refund and any photos as indicated above. We’ll evaluate your request and provide your refund as appropriate.
Sellers selling Third-Party Marketplace items are required under their Seller Agreements with Minted to comply with, and ensure that all of their Third-Party Marketplace items comply with, all applicable laws. This includes laws related to product safety, product testing and certification and required labels and warnings, and covers the applicable laws of any jurisdiction into which items are sold. Many US states, including California, Virginia, Connecticut, Colorado, Utah, Iowa, Indiana, Tennessee, Oregon, Montana, Texas and Delaware, have adopted comprehensive data privacy laws. You can find these laws, the related regulations and associated information on websites operated by these states. The UK, EU and certain other countries have enacted data privacy laws that are broadly similar to the General Protection Regulation, or GDPR. For more information on the GDPR, see more resources at https://gdpr-info.eu and http://gdprandyou.ie.
Depending on their circumstances, sellers may be required to comply with one or more of these data protection and privacy laws. Sellers are solely responsible for determining the laws to which they are subject and ensuring compliance. Data privacy laws are relevant to sellers because when they sell items on Minted’s websites, they receive personal information from Minted customers (for example, customer name, email address and shipping address, and any information about other people, such as addresses, that customers provide). In general, data privacy laws may make sellers responsible for protecting customers’ personal information and using it only in certain ways. These laws may also require sellers to post and comply with their own privacy policies, which must be accessible to the Minted customers they work with. If a seller is required to have a privacy policy, it must be compatible with these Terms of Service and Minted’s Privacy Policy. Sellers may be further required under these laws to honor requests from customers to exercise rights including data access, portability, correction, deletion and objections to certain types of data processing.
Under applicable privacy law as well as their Seller Agreements with Minted, sellers are required to keep customer information confidential and not use it except to perform services in the Third-Party Marketplace program. For example, sellers may not use customers’ personal information for unsolicited commercial messages, add any Minted customer to their electronic or physical mailing lists, use a customer’s identity for marketing, or obtain or retain any payment information. If a seller discloses personal information without Minted’s and the customer’s proper consent, for example in an unintentional data breach, they are responsible for that unauthorized disclosure. Under their Seller Agreements with Minted, sellers have agreed to indemnify Minted against any claims arising from their, or any their items’, failure to comply with applicable laws, including applicable privacy and data protection laws.
Minted provides Minted More membership subject to these Terms of Service, which may be updated by us from time to time without specific notice to you.
Minted reserves the right to refuse or terminate all or part of our Minted More membership to anyone for any reason in our sole discretion.
Because these Terms of Service will be updated from time to time, we encourage you to review these Terms of Service frequently so that you may be informed of any updates. Amendments to these Terms of Service are effective immediately when posted. Your continued membership after posting of amendments will be deemed your acceptance of the changes to these Terms of Service. If you do not agree with these Terms of Service, you must cancel your membership.
You can determine when these Terms of Service were last revised by referring to the date it was “Last Updated” above.
You may cancel your Minted More membership at any time by contacting Minted Customer Service at minted.com/help. If you cancel your membership before your Minted More gift box has shipped, we will refund your full membership fee; provided that we may charge you (or withhold from your refund) the value of Minted More discount benefits used by you and your account prior to cancellation. If you cancel at any other time, your membership fee is non-refundable.
Minted More discount benefits may be limited to a single use and limited to certain products sold by Minted, and may not be combined with each other or with most other Minted offers, promotions, or credits. If a product is eligible for purchase with one or more discount benefits that may still be used, the discount(s) will automatically be available as an option to apply to your order during checkout. If only some items in your order are eligible for purchase with the discount benefits, the discount will not apply to the ineligible items.
Discount benefits do not apply to shipping charges, special products, order, handling fees, or taxes. We may exclude products from the Minted More discount benefit at our discretion. The Minted More section of our Help pages provides additional information about membership and benefits and may be updated from time to time.
We may send you email and other communications related to Minted More and your Minted More membership (regardless of any settings or preferences related to your Minted More account).
You may not transfer or assign your Minted More membership or any Minted More benefits, including promotion codes for Minted More memberships or benefits, except as allowed in these terms. Minted More members are not permitted to purchase products for the purpose of resale, rental, or to ship to their customers or potential customers using Minted More benefits.
From time to time, Minted may choose in its sole discretion to add or remove Minted More membership benefits.
All Minted More membership benefits, including any unused discounts, credits, promotions, or other benefits granted during a membership term expire in entirety at the end of the applicable term and may not be extended beyond the term or transferred to or rolled over into any subsequent term whether by auto-renewal or re-purchase.
Furthermore, no refunds, discounts, or other forms of compensation will be given for any unused Minted More membership benefits at any point during or upon completion of a membership term.
The membership fee for Minted More is stated in the Minted More section of our Help pages. From time to time, we may offer different membership terms, and the fees for such membership may vary. The Minted More membership fee is non-refundable except as expressly set forth in these Terms of Service. Taxes may apply on either or both of the membership fee and the reduced product charges when using discount benefits. Only credit cards are eligible for payment of your Minted More membership. You may not sign up for Minted More with a debit card or any prepaid card. Also known as a "check" or "ATM" card, a debit card typically has the word "debit" printed on the face of the card.
If all credit cards we have on file for you are declined for payment of your membership fee, you must provide us a new credit card promptly or your membership will be canceled. If you provide us with a new card and are successfully charged, your new membership period will be based on the original renewal date and not the date of the successful charge.
UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND YOUR MINTED MORE MEMBERSHIP WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE MEMBERSHIP FEE AND ANY TAXES, USING ANY CREDIT CARD WE HAVE ON RECORD FOR YOU.
We may terminate your Minted More membership at our discretion without notice. If we do so, we will give you a prorated refund based on the number of full months remaining in your membership. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms of Service or any applicable law, involves fraud or misuse of the Minted More membership, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
Minted grants you permission to use the Website as set forth in these Terms of Service, provided that: (i) your use of the Website as permitted is solely for your personal, noncommercial use; (ii) you will not copy or distribute any part of the Website in any medium without Minted’s prior written authorization; (iii) you will not alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose; (iv) you are of legal age to form a binding contract and are not a person barred by any laws from using the Website; and (v) you will otherwise comply with all terms and conditions of these Terms of Service. Minted reserves the right to terminate a user's access to the Website at any time in its sole discretion and without prior notice.
You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You may change your password at any time by updating your Account Profile page. In addition, you agree to immediately notify Minted of any unauthorized use of your password or account or any other breach of security that you become aware of.
In order to access some features of the Website, you will have to create an account. You are not allowed to use another user’s account without their prior written permission. When creating your account, you must provide accurate and complete information. If any of your information changes, you agree to update your registration information as soon as possible. If Minted suspects that your registration information is not complete, current, or accurate, or that you have otherwise violated these Terms of Service, then your account may be subject to suspension or termination, and you may be barred from using the Website.
You agree not to use or launch any automated system, including without limitation, "robots," "spiders," or similar technological devices or programs, that access the Website in a manner that sends more requests to our servers than a human can reasonably produce in any period of time by using a conventional on-line web browser. Notwithstanding the foregoing, Minted grants the operators of public search engines permission to use spiders to copy materials from the Website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. We reserve the right to revoke these exceptions either generally or in specific cases, in our sole discretion.
It may be possible to access the Website via a third party social network or email service, including but not limited to Facebook or Facebook Connect (“Third Party Platforms”). Access to the Website via a Third Party Platform may only be granted, once you explicitly allow it, through an interface provided by the Third Party Platform. Third Party Communications then may be allowed via the Third Party platform.
If you access the Website via a Third Party Platform then certain activity or actions you take on the Web Site may be viewable as a “story”, “feed”, or in a “stream”, “message”, “timeline”, or “user action story” on that Third Party Platform, and thus may be searchable or viewable in other online locations also. You may be able to control or change the “stories” that can be published on the Third Party Platform by modifying your settings on that site. We have no control over and are not liable for Third Party Communications or for use of any Third Party Platform, including without limitation the “stories” or “feeds” published by Third Party Platforms.
If you access the Website via a Third Party Platform then all data collected, accessed or stored from that third party, or content shared back to or used by that third party, will be collected, shared or used in compliance with the terms and policies of that Third Party Platform.
As we do not have control over the user interface provided by Third Party Platforms, we do not take any responsibility for any changes or problems with the interface or exchange of information provided by any of them. We have no control over the privacy policies of Third Party Platforms. Neither do we have any control over or responsibility for the information or content collected by such websites and platforms. If you access the Web Site through a Third Party Platform then we encourage you to become familiar with the privacy policies and practices of that site or platform.
By submitting User Submissions or Designs to Minted via a Third Party Platform, you hereby grant Minted a worldwide, non-exclusive, royalty-free, sub-licensable, and transferable right and license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submissions and Designs, including but not limited to your Third Party Platform profile information, photos, profile picture, and certain other information, in connection with the Website and Minted’s (and any of its successors’) business, including without limitation for promoting and redistributing part or all of the Website (and derivative works we may create) in any media now known or hereafter developed.
You hereby represent, warrant and guarantee that you own the intellectual property rights, or have prior written consent to submit or post material protected by an intellectual property right of another, including but not limited to copyright, attached to any User Submission or Design, including a Third Party Platform profile photo, submitted to Minted via a Third Party Platform.
The interactive nature of postings on Minted makes it impossible for Minted to assume responsibility for any of the materials posted by users. The ideas, suggestions, opinions, comments, and observations made by Minted users, and any text, data, photographs, video, music, sound, chat, messages, files or other material provided to Minted by users (all of which are referred to as "User Submissions") are not endorsed by Minted, and we make no guarantee regarding the reliability, accuracy, or quality of any User Submission that is posted on the Website. Minted does not provide any confidentiality with respect to any User Submission. You acknowledge that you will evaluate and bear any risks related to your use of any User Submission, including any reliance on the legality, accuracy, completeness, or usefulness of such User Submission. All User Submissions posted to the Website are the sole responsibility of the person who originally posted the User Submission, and your sole recourse for any damage you may suffer as a result of User Submissions shall be to such individual.
You shall be solely responsible for your own User Submissions and the consequences of posting or publishing them. You retain ownership rights in your User Submissions. However, by submitting User Submissions to Minted, you hereby grant Minted a worldwide, non-exclusive, royalty-free, sub-licensable, and transferable right and license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submissions in connection with the Website and Minted’s (and any of its successors’) business, including without limitation for promoting and redistributing part or all of the Website (and derivative works we may create) in any media now known or hereafter developed.
If you choose to post User Submissions on our Website, then we require that you adhere to generally accepted rules of etiquette and standards of behavior, and that your use of Minted reflects your respect for the legal rights of others.
Minted expressly disclaims any and all liability in connection with User Submissions. Minted reserves the right to remove Content and User Submissions in its sole discretion and without prior notice.
If you are a user located in California: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted by telephone at (916) 445-1254 or (800) 952-5210 or by mail at 1625 North Market Blvd., Sacramento, CA 95834.
Subject to applicable law, these Terms and Conditions are governed by the laws of the United States (including the Federal Arbitration Act and other federal arbitration law) and the State of California, U.S.A., without regard to its principles of conflicts of law, and regardless of your location.
EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND MINTED, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY, AND YOU AGREE THAT MINTED AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION UNDER THESE TERMS AND CONDITIONS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.
The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended by this Agreement. The Consumer Arbitration Rules are available online. If the AAA is unable or declines to administer the arbitration, a court of competent jurisdiction may appoint the arbitrator. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances, or as otherwise required by the AAA. If the parties are unable to agree on a location, such determination should be made by the the arbitrator. The arbitrator’s decision will follow these Terms and Conditions and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of these Terms and Conditions, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in these Terms and Conditions will preclude you from bringing issues to the attention of federal, state, provincial, territorial or local agencies and, if the law allows, they can seek relief against us for you.
A party who intends to seek arbitration must first send a written notice of the dispute to the other party by U.S. Mail or electronic mail (“Notice”). Minted’s address for Notice is: 747 Front Street, Suite 200, San Francisco, California. The Notice must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice is received, you or Minted may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Minted must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any.
If you are required to pay a filing fee, after Minted receives Notice that you have commenced arbitration, Minted will promptly reimburse you for your payment of the filing fee, unless your claim is for greater than $10,000, in which event you will be responsible for filing fees.
If your claim is for $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the arbitration rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. If the dispute is finally resolved through arbitration in your favor, Minted will pay you the highest of the following: (i) the amount awarded by the arbitrator, if any; (ii) the last written settlement amount offered by Minted in settlement of the dispute prior to the arbitrator’s award; or (iii) $1,000. Except as expressly set forth herein, the payment of all filing, administration and arbitrator fees will be governed by the AAA rules.
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